True Luxe Decor

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Terms and Conditions

True Luxe Decor - Terms and Conditions

Introduction

Welcome to True Luxe Decor. By accessing or purchasing from our website, you agree to comply with these Terms and Conditions. Please review them carefully as they contain important information about your rights and obligations under UK consumer law.

1. Definitions

"We," "us," "our" refers to True Luxe Decor.
"You," "customer," "user" refers to any person accessing our website or purchasing our products.
"Products" refer to the items listed and sold on our website.

2. Agreement to Terms
By placing an order, you agree to abide by our Terms and Conditions. If you do not agree, please refrain from using our services.

3. Ordering Process

Orders can be placed through our website.
Once an order is placed, you will receive an order confirmation email. Acceptance of your order and completion of the contract occurs once we dispatch the product.
If we are unable to fulfill your order, we reserve the right to cancel it, in which case you will be notified and refunded.

4. Pricing and Payment

Prices are displayed in GBP and include VAT.
Payment is due at the time of order. Accepted payment methods include credit/debit cards and online payment platforms.
We reserve the right to change prices at any time.

5. Delivery

We aim to deliver products within the estimated timeframe provided at the time of order.
Delivery charges are outlined at checkout and vary based on location and shipping method.
We are not responsible for delays due to unforeseen circumstances but will inform you of any delay.

6. Returns and Cancellations
Under UK B2C regulations, you have the right to cancel your order and return items under the following conditions:

Right to Cancel: You may cancel your order within 14 days of receiving your item(s). To cancel, please contact us with your order details.
Return Process: Items must be returned within 14 days after notifying us of the cancellation. Products must be in their original packaging and unused.
Refunds: Once the items are received and inspected, we will issue a refund, including the standard delivery fee if applicable, within 14 days. You are responsible for return shipping costs unless the item is defective.
Exclusions: Custom or personalized items may not be eligible for return unless faulty.

7. Faulty or Damaged Goods
If a product arrives faulty or damaged, please contact us within 48 hours of receiving the item. We will arrange for a replacement or refund in accordance with your rights under the Consumer Rights Act 2015.

8. Product Descriptions
We endeavour to ensure all product descriptions, images, and prices are accurate. However, slight variations in colour or measurements may occur. If an error affects your purchase, we will contact you to confirm or cancel the order.

9. Consumer Rights
As a customer, your statutory rights are protected under UK B2C regulations, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These regulations entitle you to refunds, repairs, or replacements for faulty goods, as well as transparency regarding terms, pricing, and returns.

10. Limitation of Liability

We are not liable for any indirect or consequential losses related to the use or inability to use our website.
Our liability for any direct damages shall be limited to the price of the purchased item.
Nothing in these Terms limits liability for death or injury caused by negligence or fraud.

11. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy, which explains how we collect, store, and process your personal data.

12. Changes to Terms
True Luxe Decor reserves the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

13. Governing Law
These Terms and Conditions are governed by and construed in accordance with UK law, and disputes will be subject to the jurisdiction of the UK courts.

Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: support@trueluxedecor.com

Return and Refund Policy

Return and Refund Policy

Thank you for shopping with True Luxe Decor. We are committed to providing quality furniture and decor items, and we understand that sometimes returns may be necessary. This Return and Refund Policy outlines the conditions and procedures for returns and refunds on purchases made through our website.

1. Eligibility for Returns

Under the Consumer Contracts Regulations 2013, you have the right to return items within 14 days of receipt for any reason. To be eligible for a return:

Condition: Items must be unused, undamaged, and in their original packaging, with all accessories and labels intact.
Non-Returnable Items: Custom or made-to-order items, as well as items that have been assembled, may not be eligible for returns unless they are defective.

To initiate a return, please contact our Customer Support team at support@trueluxedecor.com within 14 days of receiving your item(s).

2. Return Process

To return an item:

Contact Us: Inform us of your intent to return and provide details of your order (order number, product details).
Prepare the Item: Pack the item securely in its original packaging. If the original packaging is unavailable, use secure packaging to prevent damage during transit.
Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or was sent in error. We recommend using a tracked shipping method, as True Luxe Decor is not responsible for items lost or damaged in transit.

Upon receipt and inspection of the returned item, we will notify you of the status of your refund.

3. Refunds

Refund Approval: If the returned item meets the above criteria, we will process a refund to your original payment method.
Refund Amount: The refund will include the cost of the item and, where applicable, the original standard shipping fee. Return shipping fees are non-refundable unless the item was damaged or faulty.
Processing Time: Refunds are processed within 14 days of receiving and inspecting the returned item. Please allow up to 5-7 additional business days for the funds to reflect in your account, depending on your payment provider.

4. Faulty or Damaged Goods

We take great care to ensure the quality of our products, but if you receive a damaged or faulty item:

Report: Contact us within 48 hours of receiving the item, providing photos and a description of the defect or damage.
Resolution Options: Depending on the nature of the defect, we may offer a replacement, repair, or full refund.
Return of Faulty Items: If a return is necessary, we will cover the return shipping costs for defective or damaged items.

Please note that items damaged due to improper assembly or misuse are not covered under this policy.

5. Cancellations

Order Cancellations: You may cancel your order within 24 hours of purchase without penalty. After this period, cancellation may only be possible if the order has not yet shipped.
Custom or Made-to-Order Items: Cancellations for custom orders may not be permitted if production has already begun. Please contact us immediately if you wish to cancel a custom order.

6. Exclusions and Limitations

Clearance or Final Sale Items: These items may not be eligible for returns or refunds unless they arrive damaged or defective.
Assembly Fees: Any assembly or handling fees incurred are non-refundable.

Contact Us If you have any questions regarding our Return and Refund Policy, please reach out to our Customer Support team at:

Email: support@trueluxedecor.com